AllSafe IT Return Policy

AllSafe IT Return Policy

The following terms and conditions apply to all sales unless there is a written contractual agreement stating otherwise.

All Returns Are Subject to Manufacturer and Distributor Policies

Return privileges are subject to various manufacturer and distributor's policies. Many manufacturers have imposed certain return restrictions. Consequently, AllSafe IT reserves the right to decline specific return requests based on those restrictions. Be sure to ask your Account Manager about specific return conditions before you purchase any item.

Final Sale of Certain Products

In addition to manufacturer restrictions, the following products are final sale items and are not returnable to AllSafe IT for refund or exchange for any reason.

Specific Products:

Servers, custom ordered laptops and desktops, adapters specifically requested by clients, headsets, privacy screens, and other items that are for client’s personal use.

Specific Manufacturers:

AppAssure, Apple, Avaya, Cisco, Citrix, Compellent Technologies, Corel, Datto, Dell, EMC, EqualLogic, Force10, Fujitsu, Getac, GFI, IBM Software, IBM Storage, Hitachi Data Systems, Juniper Networks, Lenovo, Lotus, Neoware, Oracle, Overland Storage, Panasonic, Quantum, Qnap, Quest, RIM/Blackberry, SonicWall, Sony Storage, Sophos, Tandberg Data, U-Vault, and VMware, Wyse

Packaging of Returns

All returns, defective or otherwise, must be 100% complete, contain ALL original boxes and packing material, have original UPC codes on the manufacturer's packaging, contain all blank warranty cards, accessories, and documentation provided by the manufacturer. Incomplete returns, open or used products, or products not in new condition will be assessed additional restocking fees depending on condition and AllSafe IT's ability to remarket the returned product. AllSafe IT will refuse any return of items missing UPC codes.

Nonrefundable Charges

Labor, installation services, and shipping charges are nonrefundable. Customer is responsible for all return shipping charges; therefore, all returns must be shipped prepaid. AllSafe IT recommends that you send your return via a trackable service with appropriate insurance. AllSafe IT is not responsible for lost parcels.

Return Privileges for Non-Defective Items

All non-defective returns authorized by AllSafe IT, whether opened or unopened, will be assessed a minimum 15% restocking fee, and must be authorized for return within 30 days from date of receipt. Shipping fees will not be refunded. No refunds will be issued after such 30 day period. Authorization may be obtained by emailing Accounting Department at 1-888-330-9470 option 3 or by e-mail at Customer will be issued a Return Merchandise Authorization (RMA) which is valid for 10 days. Failure to return a product within such 10 day authorization period will be deemed to be an acceptance of the product.

Defective/Dead on Arrival (DOA) Merchandise

DOA products must be reported to AllSafe IT at within the first 30 days of receipt and, if deemed by us to be defective, may be repaired or replaced at our sole discretion. Some manufacturers and publishers require DOAs to be handled directly with the manufacturer, and in these cases, we will provide the contact information. DOA returns that prove through testing not to be defective are subject to a minimum 15% restocking fee. After 30 days, the manufacturer's warranty process must be followed.

Damaged Products

All packages shipped from AllSafe IT are inspected prior to shipment. However, from time to time, damage during shipping may occur. Packages that are obviously damaged should be refused upon original delivery attempt. If the package is accepted, then any damage should be noted on the carrier delivery record prior to the driver leaving your premises. Any hidden or internal damage to any product must be reported to AllSafe IT at within the first 7 business days of receipt to arrange for a carrier inspection and return of the damaged product(s). Please save the product, the shipping carton and all manufacturer packaging. Timely receipt of this information is necessary for AllSafe IT to file a damage claim. Failure to notify AllSafe IT of damage within this time period will be deemed an acceptance of the product, and standard return policies will apply.

Refused Orders

All refused orders (for reasons other than shipping damage) will be subject to a minimum 15% restocking fee. Shipping charges are not refundable if shipment is refused at the time of delivery. In addition, refused orders will be subject to additional shipping charges to cover the cost of returning the products to AllSafe IT.