Welcome to AllSafe IT

This guide walks you through requesting support, using the AllSafe App, and reaching us in a true emergency. Bookmark it — you'll come back to it more than you think.

How to request support

There are three ways to reach us, in order of preference:

AllSafe App (recommended) — fastest routing, full ticket trail.
Email — helpdesk@allsafeit.com for non-urgent issues.
Phone — (888) 400-2748 for time-sensitive matters.

Log in to the AllSafe App

Open the AllSafe App

Find the shortcut on your desktop, or open the Start menu and search for "AllSafe App."

No desktop install? Use app.allsafeit.com in your browser.

Sign in with Microsoft 365 or email token

Two options:

Microsoft 365 — single-sign-on with your work email.
Email token — request a one-time code sent to your inbox.

Open a ticket via the AllSafe App

The fastest, easiest, and most-tracked way to get help.

Click Open a Ticket

From the app home screen.

Choose a category and request type

Pick the option that best matches your issue. The more specific, the faster we route.

Complete the form

Describe what's happening, what you expected, and what you've already tried.

Schedule a remote session if needed

For anything that needs a technician's eyes, you can book a remote session right inside the ticket.

Email or phone us

Email

Send to helpdesk@allsafeit.com with a descriptive but concise subject line. We auto-create a ticket from the email. Include screenshots if you have them.

Phone

Call (888) 400-2748. Have your asset tag number ready and a brief description of what you've already tried.

Check ticket status in the AllSafe App

Open your ticket from the app home

You'll see Discussion, Timeline, and Details tabs.

Discussion — messages between you and the technician

Reply right inside the app, attach files, ask follow-up questions.

Timeline — every status change in one view

See exactly when work started, paused, resumed, and resolved.

Details — asset, owner, category, priority

Useful when looping in other team members or referencing a prior ticket.

Priority 1 emergency

When the app and email aren't fast enough

A Priority 1 emergency is when the issue affects your entire company and stops a critical business process.

Email server down for everyone.
Internet outage at the office.
Suspected active cyber-incident.

For any of these, call (888) 400-2748 immediately and tell the operator it's a P1. Don't submit through the app or email after hours — phone is the right channel.

Resource downloads

Quick Start Guide and full Client Manual coming soon. Email helpdesk@allsafeit.com and we'll send the current PDFs.

Our commitment to you

The standards we hold ourselves to as your IT partner.

Fast and responsive service

Real engineers, real responses, real fast — most tickets resolved within an hour.

Cybersecurity is priority #1

Every recommendation passes through a security lens before it touches your environment.

We hire only the best

Vetted, experienced engineers with continuous internal training.

Flexible IT services

Scope and pricing flex with your team — no penalties for scaling up or down.