How to Clear Login Cache and Authorization in the AllSafe App

If you are having trouble logging in to the AllSafe App, you may need to clear your login cache and reset the authorization.

Please follow the steps below:

  1. Open the AllSafe App desktop app and click Help > About.

  1. Click Clear Login Cache. If asked to confirm, click Yes.

  1. Click Clear Authorization. If asked to confirm, click Yes.

  1. The app will restart and you should now be able to log in.

  2. If you use the browser version of the AllSafe App (, you may need to clear your browser cache as well.

  3. If you are still unable to login after trying the above steps, please email us at so we can troubleshoot further.

About the AllSafe App

The AllSafe App is your one-stop portal to AllSafe IT. All users can use the AllSafe App to:

  • Open a ticket
  • Chat with a technician for real-time support
  • Request hardware or service (pending approval)
  • Check the status of existing tickets
  • View the AllSafe IT Knowledge Base

Additionally, depending on access levels, some users can also use the AllSafe App to:

  • View and approve tickets and quotes
  • View and pay invoices
  • View IT strategic plan
  • View and download reports on your company’s infrastructure, Microsoft 365 usage, security, compliance, and more

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